At QS Knowledge Ltd, we strive to ensure our customers are completely satisfied with their purchases. Due to the nature of digital downloads, once a product is purchased and downloaded, it cannot be returned or refunded. However, we are committed to providing the highest quality service and support to ensure our customers have a positive experience.

 

Refund Policy

Eligibility for Refunds:

• Defective or Corrupt Files: If you encounter any issues with downloading or using the purchased documents due to file corruption or technical defects, please contact us within 30 days of purchase. We will provide a replacement or a refund.
• Accidental Purchases: If you accidentally purchased the wrong product, contact us within 24 hours of purchase and before downloading the file. We will consider refund requests on a case-by-case basis.
• Non-Receipt of Product: If you did not receive the download link or are unable to access the product, contact us within 7 days of purchase.

 

 

Non-Eligibility for Refunds:

Change of Mind: We do not offer refunds for change of mind after the digital product has been downloaded.

Incompatibility: Ensure the documents are compatible with your software and system requirements before purchasing. We do not offer refunds for incompatibility issues.

User Error: Refunds are not provided for user errors, such as incorrect file usage or modifications that cause the document to malfunction.

 

How to Request a Refund

Contact Our Support Team: Reach out to our customer support team at [support email] with your order number, the issue you’re facing, and any relevant screenshots or error messages.

 

Assessment: Our team will review your request and may ask for additional information to better understand the problem.

Resolution: If the issue falls under our refund policy, we will process a replacement or refund within 5-10 business days. Refunds will be issued to the original payment method.

 

Customer Satisfaction Guarantee

We are dedicated to providing excellent products and support. If you have any concerns or feedback, please do not hesitate to contact us. We value our customers and aim to resolve any issues promptly and fairly.

 

Contact Information

Email: mail@qsknowledge.com

By having a clear and customer-friendly return policy, you can build trust with your customers while protecting your business from the inherent challenges of digital product returns.